Civil Aviation says, travel-related complaints can be submitted via Sahel app

2026-03-25 - 10:13

The Public Authority for Civil Aviation (PACA) said complaints related to airlines and travel agencies must be submitted electronically via the unified government e-services app Sahel. The authority’s spokesperson Abdullah Al-Rajhi on Wednesday stressed the need to attach required documents and follow the app’s steps to ensure quality service and proper review by the competent team. He added that development proposals, delayed responses to complaints on Sahel, or other issues can be submitted through Towasal platform in the Sahel app, where feedback will be handled with impartiality. The measure comes as part of efforts to boost transparency, safeguard passengers’ rights, and enhance regulatory services in line with efficiency goals, the authority said. –KUNA